In this article, David Rabb discusses the various privacy implications of the monetization of data. Rabb focuses specifically on Personally Identifiable Information (PII) that companies can obtain about people through cookies, IP addresses, GPS, and so forth. Companies have often touted the anonymity of cookies but, as Rabb points out, there are many ways to tie cookies to known individuals, a process that often includes “consent” consumers don’t know they’ve granted. Other theoretically anonymous identifiers such as device IDs and IP addresses can also often be connected to PII. And research has shown that even less specific information, such as a collection of taxi trips or a combination of birthdate [sic] and Zip code, are [sic] often enough to identify specific individuals.
I don’t think that most internet users are naive enough to think that companies don’t have their PII but, as Rabb points out, customers may broadly assume your company knows everything about them but they can still be surprised at the data presented in specific situations – especially if that data is wrong.
Information managers face the increasingly complex task of maintaining the security of PII, ensuring this information is accurate, using only the personal information needed for a specific task, and ensuring that the privacy rights of customers are respected.