Defining the principles of information management has never been easy; those of us in the field know what we do, and appreciate the value of our knowledge, but defining what we do to people outside our field can be challenging. This lack of clarity is not a reflection of any weakness in the area of information management but, rather, a reflection of the breadth of its scope and relevance. In this article, James Robertson outlines the key features of information management, which he draws from a number of “critical success factors” from various information management programs. Robertson makes a point of emphasizing that information management is not about just information technology; those of us in the field understand the frustration of having all our skill sets subsumed under the umbrella of technology: From the outset, it must be emphasised that this is not an article about technology. Rather, it is about the organisational, cultural and strategic factors that must be considered to improve the management of information within organisations.
Robertson’s 10 principles of information management:
- Recognize (and manage) complexity
- Focus on adoption
- Deliver tangible & visible benefits
- Prioritize according to business needs
- Take a journey of a thousand steps
- Provide strong leadership
- Mitigate risks
- Communicate extensively
- Aim to deliver a seamless user experience
- Choose the first project very carefully
Robertson does an excellent job of explaining the scope and breadth of information management, and I will be sure to incorporate this article in my courses.