In this article, Kate Simpson, national director of knowledge management at Bennett Jones LLP, discusses new techniques for managing tacit knowledge. Simpson defines tacit knowledge as the personal experiences and deliberate practice by individuals built up over their 10,000 hours on the knowledge ladder of expertise. Knowledge managers have debated the best ways in which to extract tacit knowledge and convert it into recorded, explicit, knowledge for decades. Simpson discusses three new techniques that could be used for this conversion:
- Guided Practice: practice over the course of 10,000 hours is what creates experts… Deliberate or guided practice requires reflection and commitment to improvement as well as with an expert who can provide performance feedback throughout the learning process.
- Guided Observation: to understand what someone actually does you must observe. There is a notorious gap between what people say they do and what they actually do.
- Guided Experimentation: developing simulations allow lawyers to practice what they have learned and to test theories and experiment with different approaches (presumably, this approach could be modified for different environments).